Late Arrivals, Late Cancellations and Missed Appointments

In accordance with NHS England guidelines, the practice's missed appointment policy is as follows:

 

So that we can concentrate on caring for our patients who cooperate with our appointment system our policy is to remove patients from our books if they fail to attend or cancel 2 or more appointments without giving the required 24 hours notice.  We choose to monitor this and take into consideration and record any extenuating circumstances.  This policy is supported by NHS England and our Local NHS Area Team because wasting NHS time is frowned upon and will not be tolerated. We may still be able to offer private dental care, but will require a non-refundable deposit.”

Late Arrivals

Whilst every effort is made to see all patients, our practice runs to a very tight schedule. If you arrive late for your allotted time, it will be regarded as a missed appointment and marked as Failed to Attend.

Late Cancellations

You should provide us with as much notice as possible if you have to change or cancel an appointment. We require whenever possible at least 24 hours notice. This enables us to reschedule our list and perhaps see someone in need of emergency treatment or urgent care. If an appointment is cancelled with less than the required 24 hours notice it will be marked as a Failed to Attend.

Missed Appointments

Missing appointments wastes time and resources which are needed for other patients. Missed appointments will be recorded as Failed to Attend.  If, for any reason, you miss an appointment we may contact you by phone or letter to arrange a new one.  However, it is the responsibility of the patient to ensure a new appointment is arranged.